Answers to some of your most common questions

If you can't find the information you're looking for here, please don't hesitate to contact us directly!

What is your vision?

Whole Heart Mental Health & Wellness is a mental health clinic that treats the whole person’s mind, body and spirit. We service clients from ages 6-26 along with their families.

We endeavour to blend wellness practice with traditional evidence based psychotherapeutic techniques to help kids, teens and their families live better lives.

Do I need a doctor's referral?

You only need a physician’s referral to access consultation with our Psychiatrist (MD) or Nurse Practitioner (NP). All other services are self referral. Ask your doctor to download or fill out the referral form found on our website. 

What happens after I contact Whole Heart?

One of our intake workers will contact you to conduct a brief phone intake to ask you a few questions and book you an appointment.

What happens at my first appointment?

A psychiatric assessment typically will last 1.5 hours. This is a diagnostic assessment, following which feedback will be provided to you, and a report will be sent back to the referring physician with recommendations. Short term medication follow up may be provided.

At the first session with your therapist, a comprehensive assessment will occur, the therapist will get to know your child’s needs, and strengths, and formulate a plan for treatment.

How do I pay for services?

Consultation with our Psychiatrist is covered under OHIP. A valid health card is required to be presented at the time of each appointment with the doctor.

Therapy is not covered under OHIP. Fees will be discussed at the intake phone call.

Your insurance plan may cover our fees. Please check with your provider.

Payment is expected at each session. We accept cash, credit, and e-transfers (to intake@wholeheartmentalhealth.com)

We are pleased to offer service to eligible clients through the Non-Insured Health Benefits (NIHB) Mental Health Counselling Services and the Indian Residential Schools Resolution Health Support Program (IRS RHSP) through Health Canada.

What is your cancellation policy?

We request 48 hours (2 days) advance notice in advance of cancellation. You will be charged a cancellation fee if you cancel less than 48 hours or do not show up for your appointment.

Payment must be made at the time of the session.  A Receipt will be produced at the time of payment.  Please note, we require payment for the session, prior to rebooking subsequent sessions.

Is this all kept confidential?

We are committed to keeping all service confidential, and require written consent to communicate or release information to anyone outside whole heart wellness. The exception to this rule, as required by law, is when there is a risk to self, others, or rarely, if there is a subpoena of our records.

Central Office

1739 Bathurst Street
Toronto, ON
M5P 3K5

Whitby Office

103 Mary Street W
Whitby, ON
L1N 2R4

Mississauga Office

55 Village Centre (Unit 304)
Mississauga, ON
L4Z 1V9